📍 Bookings
How do I make a booking?
Search for a spot, restaurant, or experience, then tap it to open the detail page. Tap Book Now, fill in your details, and complete payment via Paystack. You'll receive a confirmation email instantly.
Where can I see all my bookings?
Sign in, tap More → My Bookings or open your dashboard. All your spot bookings, stays, event tickets, wellness sessions, beach bookings, and nightlife reservations are listed there under separate tabs.
Can I cancel a booking?
You can cancel most bookings from your dashboard. Open the booking, tap Cancel Booking, and select a reason. Cancellation policies vary by venue — check the venue's terms before booking. Refunds are processed within 3–5 business days where applicable.
I didn't get a confirmation email — what should I do?
Check your spam or promotions folder first. If it's not there, make sure your booking appears in your dashboard. If payment was taken but no booking shows, contact us at
support@roamapp.ng with your payment reference.
How do I track a specific booking?
In your dashboard, go to the Track tab. Enter your email and booking confirmation code to retrieve any booking without needing to be signed in.
💳 Payments & Wallet
What payment methods does Roam accept?
We accept all Nigerian debit cards, bank transfers, and USSD payments via Paystack. You can also pay with your Roam Wallet balance.
How does the Roam Wallet work?
Your Roam Wallet is a prepaid balance you can top up and use for bookings. Go to More → My Wallet to add funds. Wallet transactions and your balance are always visible in your dashboard.
My payment was deducted but the booking didn't confirm.
This can happen due to a network timeout. Wait 5–10 minutes — your booking may still confirm. If it doesn't appear in your dashboard within 10 minutes, email us at
support@roamapp.ng with your Paystack reference number and we'll resolve it within 1 hour.
How do I claim my caution fee refund?
After your stay checkout, go to More → Reclaim Caution Fee. Enter your booking details and bank account, and submit the claim. Approved refunds are processed within 2–3 business days.
Can I get a refund?
Refund eligibility depends on the venue's cancellation policy and the timing of your cancellation. Contact
support@roamapp.ng within 24 hours of a disputed charge.
👤 Account & Sign-In
How do I create an account?
Tap Sign In → Create Account in the app. Enter your name, email, and password. You'll receive a verification email — click the link to activate your account before signing in.
I didn't receive my verification email.
Check your spam folder. On the verification screen, tap Resend confirmation email to get a new link. Make sure your email provider isn't blocking emails from roamapp.ng.
I forgot my password.
On the sign-in screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes.
Can I use the same account for both user and vendor features?
No — for security, user and vendor accounts are separate. If you're signed in as a user, sign out first before accessing the Vendor Portal.
How do I delete my account?
Email
support@roamapp.ng with the subject "Delete Account" from your registered email address. Accounts are permanently deleted within 30 days.
🏠 Stays & Shortlets
How do I book a stay?
Tap More → Stays, browse available properties, and tap on one to see details. Choose your check-in and check-out dates, then proceed to payment.
What is the caution fee?
A caution fee is a refundable deposit collected to cover any damage during your stay. It is held separately and returned to you after a successful checkout. You can claim it back via More → Reclaim Caution Fee.
How do I contact the property host?
After booking, your confirmation email includes the host's contact details. You can also find host contact info in your booking details inside your dashboard.
🎟️ Events & Tickets
How do I buy an event ticket?
Go to More → Events / Experiences, find an event you like, and tap Buy Ticket. Complete payment and your e-ticket will be emailed to you and available in your dashboard.
Can I get a refund on an event ticket?
Event tickets are generally non-refundable unless the event is cancelled by the organiser. Check the event's specific terms on the event page before purchasing.
My ticket QR code isn't working at the venue.
Open your dashboard and find the ticket — the QR code is scannable directly from the screen. If the venue still has trouble, show your confirmation code from the ticket details.
🏪 Vendors & Business Listings
How do I list my venue on Roam?
Sign out of your user account if you're logged in, then tap More → Vendor Portal and apply. You'll need to verify your email. Once reviewed and approved by the Roam team, your listing goes live.
How long does listing approval take?
We review new vendor applications within 24–48 hours. You'll receive an email once your listing is approved or if we need more information.
How do I manage my venue and see bookings?
Sign in to the Vendor Portal to access your Vendor Dashboard. From there you can update your menu, pricing, availability, and view all incoming bookings.
How and when do I get paid?
Vendor payouts are processed based on confirmed bookings. Go to your Vendor Dashboard → Payouts to see your balance and request a withdrawal. Payouts are sent to your registered bank account within 2–3 business days.